We are looking for a Computer/Lan Technician in our Endicott, NY office. Our Company provides technology services to consumers and small businesses throughout the upstate NY area. All applicants must have an A+ certification and a valid DLIC. Must be comfortable with troubleshooting network and Windows OS environments. If you have interest please E-Mail info@thecomputershopny.com with an updated copy of your resume.

– Work independently and efficiently
– Positive Attitude
– Excellent written and oral communication skills
– Ability to learn new technical concepts quickly/on the fly
– Communicate to inexperienced computer users
– Excellent customer interaction skills
– Strong organizational and multitasking skills
– Ability to problem-solve
– Ability to follow instructions
– Answer calls and greet customers
– Review tickets
– Properly document customer work
– Represent the company in a professional and ethical manner
– Maintain a high level of customer satisfaction with a focus on first call resolution
– On call when needed

Technical Knowledge/Skills
– OS; Windows XP – 10, Server 2003 – 2012, and Linux
– Networking; ie: DNS, DHCP, WAN, LAN, TCP/IP, Port Forwarding, IPv4, Firewall, File Sharing, Router configuration, Wireless, etc
– iPads, iPods and other Devices
– Printers; Trouble Shooting and Sharing
– Cabling; Ability to run and terminate Cat5e and Coax
– Ability to work with Ladders and Heights and Confined spaces
– Ability to hang or mount tv/lcds to walls or ceilings
– Ability to lift servers/printers (around 50lbs)
– Virus Removal
– Component replacements; Motherboards, Screens, Power supplies,etc

– Minimum of 2 year experience (or equivalent technical training)
– 2 year of related experience in a customer service environment
– Strong computer skills; Excel, Word, Access, Google Apps, email, chat, office365 etc
– Successfully pass our technical test and complete our interview process
– Must pass drug test and pass criminal background check